On August 15th starting at 8:00AM, UMBC’s Division of Information Technology (DoIT) will be performing maintenance on the campus voicemail and call processing systems. DoIT expects this maintenance window to be 8 hours. During the maintenance window, callers and users will not have access to Voicemail to record or retrieve messages. Due to the expected Voicemail outage, we encourage you to consider using e-mail to contact our office on August 15th.

 The office is located pondside in the lower level of the Library adjacent to the Office of Undergraduate Admissions and Orientation. Our office hours are Monday through Friday, 8:30 am – 4:30 pm. We will respond to all inquiries within two (2) business days of receipt.

Financial Aid and Scholarships staff are available to answer your questions about federal, state, and institutional grants, scholarships, and loans. All documents received are logged and linked to your financial aid record. myUMBC Alerts will disappear within two (2) business days of receipt. Please continue to monitor your myUMBC account for correspondence or requests from our office and staff.

To safeguard your personal information, please do not send sensitive information, including documents with Social Security Numbers, to us via e-mail.

Office of Financial Aid and Scholarships

Students are encouraged to work directly with their Financial Aid Counselor. Counselors are assigned based on the student’s last name and are available by phone or email, and in-person by appointment.

Client Services Unit

Merit Scholarships Unit

Audit and Compliance Unit

PS SA, IT, and Reporting Unit

Director

Have a question about charges on your E-Bill, late fees, making a payment to your account, or the Monthly Payment Plan? Contact Student Business Services (SBS). SBS is located on the third floor of the Administration Building. You can also call SBS at (410) 455-2288, or submit an online Request for Help.